At Spider Hoodie Outlet, we are committed to providing a smooth, reliable, and transparent shopping experience. Please review the guidelines below to understand how we handle returns, cancellations, and refund requests.

1. Return Policy Overview

We offer a 7-day return window, starting from the date your order is delivered.

Returns are accepted only if the item is:

  • Damaged
  • Defective
  • Incorrect upon arrival

🚫 We do not accept returns for:

  • Change of mind
  • Personal dissatisfaction
  • Incorrect size selection

2. How to Request a Return

To initiate a return, please contact us at:

📧 support@spiderclothingstore.com

If your return is approved:

  • You will receive detailed return instructions
  • You will be provided with the correct return address

⚠️ Important: Items sent without prior approval will not be accepted.

3. Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect

Contact us right away so we can review the issue and resolve it promptly.

4. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (food, plants, etc.)
  • Custom or personalized products
  • Personal care items
  • Hazardous or flammable materials
  • Sale or discounted items
  • Gift cards

If you are unsure, please contact us before submitting a return request.

5. No Returns for Sizing Issues

Customers are responsible for selecting the correct size.

We do not accept returns or refunds for:

  • Incorrect size selection
  • Size dissatisfaction after delivery

Please refer to our Size Guide before purchasing.

6. No Refunds During Processing or Transit

Refunds or cancellations are not possible while an order is:

  • Being processed
  • In transit

Refunds are only considered after delivery and return (if applicable).

7. Exchanges

We currently do not offer exchanges due to logistical and inventory limitations.

8. Order Cancellations

If a cancellation request is approved before shipment:

  • A 20% cancellation fee will be deducted
  • This covers administrative and processing costs

This policy applies to all customer-initiated cancellations.

9. Refund Eligibility & Conditions

To qualify for a refund:

The item must be returned and meet the following conditions:

  • In original condition
  • Unused, unworn, and unwashed
  • All original tags and labels attached
  • Returned in original packaging
  • All accessories included

🚫 Refunds are not issued for:

  • Change of mind
  • Color preference
  • Personal dissatisfaction not related to damage or defects

Customer Responsibilities:

  • Returning the product safely
  • Covering return shipping costs
  • Ensuring all original items are included

10. Refund Processing

Once your return is received:

  • The item will be inspected
  • If approved, a 20% restocking and logistics fee will be deducted
  • The remaining refund will be issued within 5–10 business days

Refunds will not be processed if the item is not returned or fails inspection.

Need Help?

For any questions regarding returns or refunds, please contact us:

📧 support@spiderclothingstore.com
🌐 Website: https://spiderclothingstore.com/